Plans and pricing

The plans

Starter and Pro each include the whole product. On a paid plan, what changes between them is how much work you can ask for in a calendar month.

There is no feature held back on a smaller plan: the same agents, the same directory, the same reviews.

What uses a paid plan’s allowance

On a paid plan, work you ask for is what counts. Reading what you already have never does.

• An idea run — taking one idea through research and scoring to a product concept with an image.

• An image regeneration — a new picture for a product you already have.

• A document — a spec pack, a listing, a supplier enquiry, a compliance memo or a decision brief.

• A chat message — one question to your agents, and its answer.

Viewing the market board never uses your allowance.

Asking for a fresh market scan is limited, and the limit is not shown.

A chat message your agents did not answer is handed back: if they produce no answer, or we hold one back, it does not count. If the connection drops or the app stops waiting before an answer reaches you, that message may still count. An idea run, a new product image or a document counts when we accept the request, even if it later fails or saves nothing.

On a paid plan, while it is active, the Billing page shows how many idea runs, image regenerations, documents and chat messages you have used this calendar month, and after each answer the chat tells you how many messages you have left. Usage is not charged on top of the plan.

On a paid plan, chat also has a monthly usage cap for each workspace. If that cap is reached first, chat pauses until the start of the next calendar month, or until you move to a larger plan, even if messages remain.

Billing and cancelling

A paid plan runs for a month at a time.

On a paid plan, allowances reset at the start of each calendar month (00:00 UTC), not on the day the plan renews.

You can cancel a paid plan from the Billing page in your account, which takes you to Paddle’s page to complete it.

You pay through Paddle’s checkout. We never receive your card number.

What you can ask for if you change your mind is set out in the refund policy.

The service is provided by:

宁波丝陆管理咨询有限公司 (Ningbo Seresway Consulting and Trading Co., Ltd.), Ningbo, People’s Republic of China. Unified social credit code 91330212MAKEUWMG8K.

Paddle is an authorised reseller. You purchase this service from Paddle, and we make it available to you under these terms.

The sale is described in Plans and payment.